Remarkable customer service is more than a philosophy or a set of policies kept secret and sacred in a
dusty, inflexible tome.

Remarkable customer service is an experience, an attitude – and a commitment!

The type of customer service you deliver will define your organization...

Is your organization thriving and successful?
Do people want to go to work or buy things at...or trust information from...your organization?
Or, is yours just one more organization spinning its wheels to simply survive?

Learn why thousands of companies embrace this amazing, authentic, and adventurous attitude
in this workshop built on ingenious, simple lessons about bringing amazing energy, authentic
passion, and an adventurous attitude to business – every day.

Thousands of companies world wide (from Starbucks...to Nordstrom’s...to the single consultant) practice
these same lessons, which are based on the successful experiences of the world-famous Pike Place Fish
Market (Seattle), WestJet (Calgary), and Southwest Airlines (Dallas) and used to grow their customer and
employee base and increase their customer and employee retention.

During this workshop, you'll learn proven techniques that will help you:

• Increase your customer base: You and your team will learn how to improve customer service with just a few simple lessons designed to increase your ability to make ardent and authentic connections with your customers.
• Keep your employees: Owners and managers will learn to recognize the value of happy employees who are empowered to connect, enjoy what they do, and bring a positive attitude to work every day.
• Attract clients and referrals: You’ll learn to help your organization by improving employee morale and productivity. It follows that staff who are encouraged to bring energy and passion to their work will attract quality clients and referrals – naturally!

You’ll leave smiling, with tools you can use immediately!

All the props and exercises used in this workshop are playful, energetic, and serve as a guide to introduce the lessons. Discussion and group exercises will give participants ideas and tools to use immediately. You will learn how to bring a positive attitude to work; how to be there for your customers and colleagues; and how to find ways to truly engage customers…to make their day!

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About Your Facilitator...

Teresa Pippus, dubbed The Queen of Heart, has trained and coached entrepreneurs for more than 14 years and has owned four successful businesses within the hospitality industry. She is currently a consultant and trainer for amazing, authentic, and adventurous service…a way to bring fun and genuine enthusiasm into the workplace so that organizations can keep their employees or volunteers and deliver top-drawer customer service.

One of Teresa’s earliest personal amazing, authentic, and adventurous ideas was to introduce Alien Days at her restaurant. Employees had fun dressing up and creating new languages, while customers loved the novelty of seeing all the staff with green hair!

Her most recent personal marketing campaign included a series of three silly poems, a fun seven-minute home-made video, and a full-size fish costume. The result? Thousands of dollars of business and a lucrative professional alliance.

Teresa’s experience makes her passionate about the value of amazing, authentic, and adventurous service…a proven way to build morale, retain employees, create long-term customers, and most of all – increase profits!

She delivers workshops and follow-up sessions, key-note addresses, and consultations to business, government, and non-profit organizations.

Some of her clients include: Salvation Army, Big Brothers, Deloitte and Touche, Champagne and Lace, Credit Union Central, North West College, Prince Rupert Chamber of Commerce, Abbotsford Chamber of Commerce, Collections International, BC Women’s Enterprise Society, Mennonite Central Committee, University College of the Fraser Valley, and PAC of Canada.

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But don't take just our word for it.
Read what some of Teresa's enthusiastic participants say:

I want to thank you, on behalf of MCC Supportive Care Services, for the excellent…presentation you made. Since we work hard to assist the staff of our organization to be on the cutting edge of service delivery you challenged us again to strive towards excellence. Your presentation reminded us again of the importance in our service provision to be committed to something greater than ourselves, to work at being the best and to have fun at the same time.

Your presentation style was also consistent with your message and I heard many great compliments. Both you and the message were obviously well received.

Thank you again for the time you took to meet with our various groups. We benefited greatly.

Steve Thiessen, Executive Director
Mennonite Central Committee
Supportive Care Services

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We had the great fortune of having Teresa present…to our organization. The philosophy was taught to our supervisors and managers who in turn shared the ideas and concepts with the rest of the staff. We immediately noticed the interest within the group of making this concept work. As an organization we already felt that we offered good service to our clientele, but we wanted to learn how to go one step further. Teresa shared with us the concept of enjoying our day with our co-workers as well as our customers.

It has now been one month…and we are more committed than before to ensure that we keep the program going. Several of our staff have commented on how much more they are enjoying their time at work, and also how they are applying the concepts to their personal lives.

Teresa took the time to learn about our organization in preparation of the presentation, which we really appreciated. She also made the presentation a lot of fun for all of the participants by keeping everyone involved.

We hope you have the opportunity to…[work] with Teresa!

Sharon J. Yamamoto, C.G.A.
Chief Financial Officer, Collections International

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Teresa Pippus was the final speaker at our Human Resources and Training conference held in Vancouver. She was not only poised, professional and productive during our pre-conference planning meetings, her performance during the conference itself was powerful.

At the end of a three-day conference, we are usually faced with lots of empty seats as people rush off to catch airplanes and do last-minute shopping; not so with…Teresa Pippus! She brought fresh perspective to, and provoked new thinking from all of our participants.

Teresa Pippus was here with a great attitude, played, and made our day!

I can wholeheartedly recommend Teresa Pippus for any conference that is interested in ways to improve morale, retain employees, create long-term customer relationships and increase profits.

Alisdair Smith
Credit Union Central of British Columbia

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